1. 

Return Department authorizes all returns or exchanges. Please E-mail returns@cilabousa.com.

2. 

All claims for credit, shortages and/or damages must be placed within ten(10) days of receipt of merchandise.

3. 

All returned merchandise must be received by Ci:Labo USA, Inc. in saleable condition, unless the merchandise is found to be defective.

4. 

We do not accept items back that have been opened or used unless the product is damaged or defective.

5. 

The shipping cost of any returns or exchanges remains the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

6. 

We reimburse return shipping fee if your return is the result of our error (damaged, defective, incorrect item, etc.). In other cases, an actual return postage fee will apply.

7. 

Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

8. 

Be sure to include a copy of your confirmation e-mail in your return to ensure accurate processing.

9. 

Return shipments to:

Ci:Labo USA, Inc.
ATTN: Returns
1501 Broadway #2907
New York, NY 10036